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A advogada Lillian Salgado ministrou ontem, 09\/10, uma palestra no XVII Congresso Brasileiro de Direito do Consumidor, que est\u00e1 sendo realizado de 9 a 11 de outubro no Rio de Janeiro.<\/p>\n
Em sua apresenta\u00e7\u00e3o, Lillian abordou a inefici\u00eancia das ouvidorias e dos SACs em resolver, de forma eficaz, as demandas dos consumidores, o que tem contribu\u00eddo para o aumento de a\u00e7\u00f5es judiciais e o enfraquecimento dos direitos consumeristas.<\/p>\n
Ela tamb\u00e9m tratou do recente IRDR 91 do TJMG, que traz uma preocupante limita\u00e7\u00e3o ao acesso \u00e0 justi\u00e7a. Segundo esse precedente, o consumidor dever\u00e1 tentar solucionar o problema com o fornecedor antes de recorrer ao Judici\u00e1rio.<\/p>\n
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